Anupam Ghosh



The National Skills Qualifications Framework (NSQF) organizes qualifications according to a series of levels of knowledge, skills and aptitude. These levels are defined in terms of learning outcomes which the learner must possess regardless of whether they were acquired through formal, non-formal or informal learning. In that sense, the NSQF is a quality assurance framework. It is, therefore, a nationally integrated education and competency based skill framework that will provide for multiple pathways, horizontal as well as vertical, both within vocational education and vocational training and among vocational education, vocational training, general education and technical education, thus linking one level of learning to another higher level. This will enable a person to acquire desired competency levels, transit to the job market and, at an opportune time, return for acquiring additional skills to further upgrade their competencies.

SWADHIN is empaneled by Directorate of Vocational Education and Training, Gov. of West Bengal

SWADHIN operates 39 Govt. /Govt. Aided School in Centrally Sponsored scheme Vocationalization of School Education (CSS-VSE under NSQF) IT/ITeS sector from Class IX – XII (Level- I to IV) in 18 District across West Bengal.

  • This program is aimed at training candidates for the job of “Domestic IT Helpdesk Attendant“ in the “IT-ITeS’’ Sector/Industry
    Job Role: Domestic IT Helpdesk Attendant
    Qualification Pack Name & Reference ID :SSC/Q0110.
    Domestic IT Helpdesk Attendant in the IT-ITeS Industry is also known as
     A Helpdesk Executive
     Service Desk Executive
     Technology Support Executive
     IT Support Executive
     Helpdesk Coordinator

After completing this program Participants will be able to (Brief Job Description):

Individuals at this job are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
Individual tasks vary depending on the size and structure of the organization, but may include installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks; talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving
hardware/software faults etc.
National certification issued by ‘’IT-ITeS Sector Skills Council NASSCOM’’
Our effort in developing skills as per contemporary need of industry and achieve ultimate objective to develop employability of desired people will be fulfilled with holistic participation of all stake

Accordingly SWADHIN invites whole hearted cooperation from all stake holders to add value into the skill development system of the country.