National Skill Qualification Framework

National Skill Qualification Framework (NSQF) will empower all individuals through improved skills, knowledge, nationally and internationally recognized qualifications to gain access to decent employment and ensure India’s competitiveness in the global market.


  Enhancing individuals’ employability (wage/ self-employment) and ability to adapt to changing technologies and labour market demands.

  Improving productivity and living standards of the people

  Strengthening competitiveness of the country.

Objectives of National Policy on Skill Development

Create opportunities for all to acquire skills throughout life, and especially for youth, women and disadvantaged groups.

Promote commitment by all stakeholders to own skill development initiatives.

Develop a high-quality skilled workforce/entrepreneur relevant to current and emerging employment market needs.

Enable the establishment of flexible delivery mechanisms that respond to the characteristics of a wide range of needs of stakeholders.

Enable effective coordination between different ministries, the Centre and the States and public and private providers.


Number of Training Centres


Number of Trainers


Number of Trainees

SWADHIN is empaneled by Directorate of Vocational Education and Training, Government of West Bengal.

Course Details:This program is aimed at training candidates for the job of “Domestic IT Helpdesk Attendant“ in the “IT-ITeS’’ Sector/Industry

Job Role: Domestic IT Helpdesk Attendant

Qualification Pack Name & Reference ID :SSC/Q0110.

Domestic IT Helpdesk Attendant in the IT-ITeS Industry is also known as

 Helpdesk Executive

 Service Desk Executive

 Technology Support Executive

 IT Support Executive

 Helpdesk Coordinator

Name of SSC: IT-ITeS Sector Skills Council NASSCOM